FAQ’S
Frequently Asked Questions (FAQs)
1. What is Online Pills Guru?
OnlinePillsGuru is a trusted platform that offers prescription and non-prescription medications online. Our goal is to provide easy, safe, and convenient access to medications at affordable prices.
2. Do I need a prescription to order medications?
For prescription medications, a valid prescription is required. You can upload your prescription during checkout. For over-the-counter (OTC) products, no prescription is needed.
3. How do I place an order?
Ordering is simple:
- Browse or search for the medication you need.
- Add the product to your cart.
- Upload your prescription (if applicable).
- Complete the checkout process with your shipping and payment details.
4. Is it safe to buy medications online?
Yes, OnlinePillsGuru ensures that all medications are sourced from licensed and reputable suppliers. We comply with strict safety and privacy standards to protect your information.
5. How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited options may be available at checkout. Delivery times vary based on your location and product availability.
6. What are the payment options?
We accept major credit cards, debit cards, and other secure payment methods. Your payment details are protected using advanced encryption technologies.
7. Can I return or exchange a product?
For safety reasons, we cannot accept returns or exchanges on medications. However, if you receive a damaged or incorrect product, contact our customer service within 48 hours for assistance.
8. How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use the tracking link to monitor your package’s delivery status.
9. What if my medication is out of stock?
If an item is unavailable, you can sign up for notifications to be informed when it’s back in stock or explore alternative options by contacting our customer support team.
10. Is my personal information secure?
Absolutely. We prioritize your privacy and employ robust security measures to ensure your data is safe. For more details, check our Privacy Policy.
11. Can I cancel my order?
Orders can only be canceled before they are shipped. Contact customer service immediately if you need to cancel an order.
12. Who can I contact for support?
You can reach our customer support team via:
- Email: info@onlinepillsguru.com
- Phone: +1 (850) 794-5999
- Live Chat: Available on our website during business hours.
13. Do you offer discounts or promotions?
Yes! Check our website regularly for special deals, discounts, and promotions. You can also subscribe to our newsletter to receive updates directly in your inbox.
14. What should I do if I have an adverse reaction to a medication?
Stop using the medication immediately and consult your healthcare provider. In case of a severe reaction, seek emergency medical attention.