Shipping Policy
At Online Pills Guru, we are committed to ensuring your shopping experience is seamless and hassle-free. Our shipping policy is designed with your convenience in mind, offering clear, user-friendly guidelines to ensure your order arrives promptly and securely.
Processing Time
Once your order is confirmed, we begin processing it immediately to ensure timely delivery. Orders placed 24/7 (local time) on business days are typically processed and shipped out the same day. Orders placed weekends and holidays will be processed on the next business day. We take great care to ensure all products are carefully packaged to maintain their quality during transit.
Shipping Options
We offer several shipping options to cater to your needs:
- Standard Shipping: Reliable and cost-effective, our standard shipping option ensures your order arrives within 5-7 business days.
- Express Shipping: Need your medications sooner? Opt for express shipping for delivery within 2-3 business days.
- Overnight Shipping: For urgent needs, we provide next-day delivery to most locations, ensuring you get your medications as quickly as possible.
Shipping fees vary based on the option selected and will be calculated during checkout.
Delivery Locations
We currently ship to most regions across the country. Please note that due to specific regulations, there may be restrictions on shipping certain medications to specific areas. If your location is affected, we will notify you promptly.
Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number. This allows you to monitor your shipment’s progress in real time. Simply click the tracking link or visit the courier’s website to check the status of your delivery.
Discreet Packaging
We understand the importance of privacy. All orders are shipped in plain, unmarked packaging to protect your confidentiality. The package will include no external indications of its contents.
Shipping Issues
If your package is delayed, lost, or arrives damaged, our dedicated customer support team is here to assist you. Contact us immediately, and we will work to resolve the issue by either reshipping your order or providing a refund. Your satisfaction is our top priority.
Returns and Refunds
For shipping-related issues, such as receiving the wrong item or damaged goods, we offer a straightforward return and refund process. Please notify us within 7 days of receiving your order, and our team will guide you through the necessary steps.